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We are honored to have been recognized for the "Highest Customer Satisfaction with Retail Banking in the Southeast Region"1 by the J.D. Power 2018 U.S. Retail Banking Satisfaction Study℠. This is the fifth consecutive year the bank has received the award.
“United Community Bank is honored to receive this respected recognition from our customers across the Southeast for the fifth year in a row,” said Bill Gilbert, President of Community Banking for United Community Bank. “As a company founded on providing excellent customer service, we are proud to be consistently recognized for this commitment during a time of growth for our company. We are grateful for the opportunity to expand our service-oriented culture to customers as we enter new markets.”
The U.S. Retail Banking Satisfaction Study, now in its 13th year, measures satisfaction in six factors including: channel activities; communication and advice; convenience; new account opening; problem resolution; and products and fees. Satisfaction is measured on a 1,000-point scale and United ranked with a score of 854, six points ahead of its closest competitor.
The 2018 study is based on responses from more than 88,000 retail banking customers belonging to 200 of the largest banks in the United States regarding their experiences with their retail bank, and was fielded from April 2017 to February 2018. For more information about the U.S. Retail Banking Satisfaction Study, visit http://www.jdpower.com/resource/us-retail-banking-satisfaction-study.
1Included in the Southeast region are Georgia, North Carolina and South Carolina.
United Community Bank received the highest score in the Southeast Region of the J.D. Power 2014-2018 U.S. Retail Banking Satisfaction Studies of customers’ satisfaction with their retail bank. Visit jdpower.com/awards