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Ranked “Highest Customer Satisfaction with Retail Banking in the Southeast Region, Five Years in a Row”
We are honored to have been named the best bank in the state of Georgia, according to the inaugural Forbes Best-in-State Banks list, in addition to being recognized as one of America’s best performing banks by Forbes magazine for the fifth consecutive year.
In collaboration with market research firm Statista, Forbes surveyed more than 25,000 U.S. banking customers about their current and former banking relationships. Banks and credit unions were evaluated on overall recommendation and satisfaction, trust, terms and conditions, branch services, digital services and financial advice. Up to five banks in each state were recognized and only 124 banks nationwide earned a spot on the debut Best-in-State Banks list.
United topped the list in Georgia, followed by Synovus Bank and SunTrust Bank.
“Earning this recognition confirms that we are providing our customers with the service they deserve, which is our number one priority,” said Bill Gilbert, President of Community Banking. “Our roots are in Georgia and we are pleased that our efforts to go the extra mile to take care of our customers is both recognized and appreciated in our home state.”
In addition, “America’s Best Banks 2018,” an article written by Kurt Badenhausen, ranks 100 of the largest publicly traded banks and thrifts nationwide. For 2018, United Community Bank was again included in this prestigious list.
“We are honored to be a part of this respected list of high-performing banks again this year,” said Lynn Harton, President and Chief Executive Officer. “Our team is incredibly focused on providing customer service excellence, so I am proud that we are simultaneously recognized for our successful efforts to be a financially stable and profitable bank.”
For nine consecutive years, Forbes has ranked the nation’s 100 largest publicly- traded banks on ten metrics including return on average tangible equity, return on average assets, net interest margin, efficiency ratio and net charge-offs as a percent of total loans. The magazine also factored in nonperforming assets as a percent of assets, risk-based capital ratio and reserves as a percent of nonperforming assets. The final component, according to the magazine, is operating revenue growth.
Data for the ranking was provided by S&P Global Market Intelligence based on regulatory filings through September 30, 2017.
The complete ranking list can be found here.
Customer overall experience rating
of 9.6 out of 10*
*As reported by Customer Service Profiles